Frequently Asked Questions
Clear answers. Direct guidance. Material expertise.
PRODUCT & MATERIAL
Is your jewelry solid gold?
Yes. Every piece is crafted exclusively in solid 14k gold.
We do not use plating, gold-filled layers, or vermeil.
Will solid 14k gold tarnish or peel?
No.
Solid 14k gold does not peel, flake, or lose its color. With proper care, it maintains its integrity and appearance for decades.
Natural surface marks may occur with wear and can be professionally polished if desired.
Are your diamonds natural or lab-grown?
Where diamonds are used, we prioritize lab-grown stones selected for precision cut and brilliance.
Lab-grown diamonds possess the same physical, chemical, and optical properties as mined diamonds.
Can I wear my jewelry every day?
Yes.
Our pieces are designed for daily wear. However, we recommend removing jewelry during intense physical activity or exposure to harsh chemicals to preserve finish and structure.
SIZING & FIT
How do I choose the correct ring size?
We recommend professional sizing for the most accurate result.
If unsure, contact us before ordering for guidance.
ORDERS & SHIPPING
Do you ship internationally?
Yes. We ship worldwide.
Shipping times vary by destination. Estimated delivery timelines are provided at checkout.
How long does production take?
If the item is made-to-order, production time will be specified on the product page.
We prioritize quality control over speed.
Can I modify or cancel my order?
Orders may be modified within a limited time window after purchase.
Please contact us promptly for assistance.
RETURNS & AFTER-SALES
Do you accept returns?
Due to the nature of fine jewelry and made-to-order production, certain items may not be eligible for return.
Please refer to our Returns Policy for full details.
CARE
How do I clean my jewelry?
Use lukewarm water with mild soap and a soft brush. Rinse thoroughly and dry with a lint-free cloth.
Avoid abrasive materials.
Contact & Support
How can I contact you?
You can reach us at:
📧 info@gemntonic.com
📞 +30 211 008 5010 &
Viber & WhatsApp: +30 6906 085 289
OUR STANDARD
Material integrity.
Structural durability.
Long-term wear.
Only Solid Gold. Always.