Refund policy

Returns & Exchanges

We want every GEM & TONIC piece to be cherished.

Eligibility

• Returns are accepted within 14 days of delivery, in accordance with EU consumer protection laws.

• Items must be unworn, unused, and returned in original condition and packaging.

Non-Returnable Items

• Custom or made-to-order pieces

• Engraved items

• Earrings, for hygiene reasons

How to Request a Return

To initiate a return or exchange, contact us at info@gemntonic.com with your order number.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected.